Return & Refund Policy

Refund & Returns Policy

At LiMODE Eyewear,

We take pride in delivering high-quality, fashion-forward eyewear that meets our customers’ expectations. However, if you're not satisfied with your purchase for any reason, we’re here to help.

Return Eligibility

You may initiate a return within 7 days of delivery if you are not completely satisfied with your order. To qualify for a return:

Items must be in original, unworn condition, free from any marks, scratches, or signs of use.

All original packaging, tags, and accessories must be included.

Only items purchased at full price are eligible for return. Sale or discounted items are considered final sale and cannot be returned.

Returns will not be accepted for products that do not meet the above criteria.

Depending on your preference, we can offer a replacement instead of a refund, provided the returned item meets our return conditions.

Damaged or Incomplete Shipments

If your order arrives damaged or with missing items, please contact us within 2 days of delivery at hello@limode.com. Be sure to include:

The email address used at checkout

Your order number

Clear photos of the item(s) and packaging showing the issue

Claims for damaged or missing items made after 2 days of receipt will not be honored. Based on availability and your preference, we may issue a replacement instead of a refund.

Return Process

To initiate a return, please email us at hello@limode.com to request a return authorization and receive a prepaid shipping label.

Pack your item securely in its original packaging.

Use the return shipping label provided to you.

Monitor return shipment progress using the tracking number provided.

Note: Depending on your location, return shipping time may take up to 14 days.

Refunds & Replacements

Once we receive your return:

Our warehouse team will inspect the item(s) to ensure they meet our return conditions.

Upon approval, your refund will be processed within 10 business days.

Funds will appear in your account within 3–7 business days after processing, depending on your bank.

If you prefer, we can send you a replacement item instead of issuing a refund, subject to availability and at no additional cost.

International Orders

All international orders are FINAL SALE and are not eligible for return or exchange.

However, our standard warranty applies globally. If your item arrives damaged, please contact us at hello@limode.com within 2 days of delivery, including your email, order number, and photos of the damage.

If applicable, a replacement will be arranged, based on availability.

Need Help?

We're here to assist. For all return, exchange, or order-related inquiries, contact us at:

📧 hello@limode.com
🕒 Customer Service Hours: Monday–Friday, 9am–5pm (PST)